SMARTBIKE

Privacy Policy for the SMARTBIKE Application

Last Update: July 29, 2025

We, at PT Smoot Motor Indonesia, are committed to protecting the privacy and personal data of users of the SMARTBIKE application ("Application"). This Privacy Policy outlines how we collect, use, store, manage, and protect your personal data in accordance with Law No. 27 of 2022 on Personal Data Protection (UU PDP) and other applicable regulations in Indonesia. By using the Application, you agree to the terms set forth in this Privacy Policy.

1. Definitions

  • Personal Data: Information relating to an identifiable individual, either directly or indirectly, such as name, email address, phone number, location, or other data regulated under the UU PDP
  • Application: The SMARTBIKE application used to manage the use of smart bicycles, including journey tracking, payments, and related services
  • User: An individual who uses the SMARTBIKE application

2. Personal Data We Collect

We may collect the following Personal Data:

a. Information You Provide Directly:

  • Identity data such as ID number, full name, email address, phone number, or other information you provide during registration or when using specific features
  • Content you upload, such as photos, documents, or message within the Application

b. Information Collected Automatically:

  • Usage Data: information about how you use the Application, such as features accessed, time of access, and interactions with content
  • Device Information: Information about your device, including device type, operating system, device identifiers (e.g., IDFA or Android ID), IP Address, and device settings
  • Location Data (GPS): We may collect precise or approximate location data to provide location-based features, such as tracking bicycle usage, journey routes, or locating the nearest bicycle station.

c. Information from Third Parties:

  • Data from third-party services (e.g., social media accounts) if you choose to link such accounts to our Application
  • Information from bicycle service partners for operational or advertising purposes to better understand Application usage

3. Purposes of Data Collection and Use

We use the collected information to:

  • Provide, operate, and enhance the features and services of the SMARTBIKE Application
  • Process transactions, such as payments or subscriptions (if applicable), and verify identity
  • Send notifications, updates, or services-related information
  • Analyze usage patterns to improve user experience
  • Deliver relevant advertisement (if applicable) or personalized content
  • Comply with legal obligations and protect the security of the Application and its users
  • Address complaints, issues, or customer support requests

4. Data Sharing

We will not sell or lease your Personal Data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share data with third parties that assist in operating the Application, such as hosting providers, partners, analytics services, or payment processors, provided they maintain data confidentiality
  • Legal Obligations: We may disclose data if required by law, court order, or to protect our rights, property, or the safety of our users
  • Business Transfers: In the event of merger, acquisition, or asset sale, your data may be transferred as part of the transaction, with prior notification to you

5. Data Storage and Security

  • Storage: Your Personal Data is stored on secure servers, either within or outside Indonesia. We retain data only for as long as necessary for the purposes outlined or as required by applicable law
  • Security: We implement technical and organizational security measures, such as encryption and access controls, to protect your data from unauthorized access, alteration, or deletion
  • Retention: Personal Data will be retained for as long as necessary for the purposes described in this Policy or as required by law. Data no longer needed will be deleted or anonymized

6. Your Rights

In accordance with the Personal Data Protection Law in Indonesia, you have the right to:

  • Access the Personal Data we hold about you
  • Request correction or updates to inaccurate data
  • Request deletion of your Personal Data (under certain conditions)
  • Object to or restrict the processing of your data
  • Request data portability (receive your data in a structured format).

To exercise these rights, please contact us at admin.cs@swap.id or +62 819-4358-3388.

7. Your Choices

  • Device Permissions: You may manage Application permissions (e.g., access to location, camera, or contacts) through your device settings
  • Notifications: You may opt out of receiving notifications or promotional emails via the Application settings or by following unsubscribe links
  • Advertisements: You may disable interest-based advertising through your device or Application settings

8. Use of Cookies and Tracking Technologies

The Application may use cookies or similar technologies to enhance user experience, such as storing preferences or analyzing usage. You may configure your device to reject cookies, but this may affect the Application's functionality

10. Children's Data

The Application is not intended for children under 17 years of age. If we become aware that we have collected data from a child under this age without parental consent, we will delete such data as soon as possible

11. Changes to the Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via Application, email, or other notifications. The latest version is always available at www.smartbike.id

12. Governing Law

This Privacy Policy is governed by the laws of the Republic of Indonesia, including the Personal Data Protection Law. Any disputes will be resolved through mediation or the competent court at the West Jakarta District Court

13. Contact Us

If you have any questions, concerns, or complaints regarding this Policy or the handling of your data, please contact us at:

  • Email: admin.cs@swap.id
  • Address: Lippo St. Moritz Office Tower 9th fl. Unit 0902, Jl. Puri Indah Raya RT.3 RW.2, Kembangan Selatan, Kembangan, Jakarta DKI 11610
  • Phone: +62 819-4358-3388